Leadership Development - Dealing with Conflict in the Workplace

Leadership Development - Dealing with Conflict in the Workplace


Areas of Study: Management

Qualifies for CMS

Qualifies for Certification

This course covers common sources of conflict in the workplace, why they happen, and offers suggestions on how you, the leader, can deal with them constructively.

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  • Audience Level:
  • Professional
  • Enrollment:
  • Required
  • Duration:
  • 5 hours

Course Summary


Conflict is an inevitable part of the human experience. Since we all have different experiences, beliefs, expectations, goals, cultures, and values, it is impossible for us to agree on everything. These disagreements will predictably lead to conflict. It is also a very human characteristic to believe that what we know and believe is the truth, and that those who see things differently must be wrong. The result? Conflict.

As a leader, your challenge is not to prevent conflict, but to make sure differences between or among employees, between yourself and employees, or between employees and your company do not become dysfunctional. Conflict in itself is not a bad thing—it is often a catalyst for change. If you take the time to understand the causes of conflicts in your workplace, and help your employees negotiate peaceful resolutions or compromises, you can use this energy in a positive way. This course will show you where conflicts often arise, why they happen, and offer suggestions on how you, the leader, can deal with them constructively.

Leadership Development Series Background

The Leadership Development series was developed for Edumine by Dr. Elaine Cullen, President of Prima Consulting Services, and by Trudy Gallinger, Director of Curriculum Development for Prima Consulting Services. We draw upon a wealth of knowledge and wisdom from those who are thought leaders, practitioners, and professors in the art of leadership. We provide references for the many wise teachers and guides we used to create this series, and hope you will take the time to learn from them as well. How we have put the series together, however, and the unique ways we have presented the material as it relates to the mining industry, is ours alone.

While each course in the series is designed to stand alone, it is highly recommended that you complete the Leadership Development - Introduction to Leadership course. This will ensure that we have a common understanding of what leadership entails, and common language to use in working through the entire course series.

Course Content

Leadership Development - Dealing with Conflict in the Workplace consists of 5 viewing sessions of 45–60 minutes each with supporting figures, videos, activities, and an interactive course review. Course duration is equivalent to approximately 5 hours of viewing content.

Learning Outcomes

  • Recognize different sources of conflict in the workplace.
  • Describe your role as a leader in dealing with conflict and resolving it in a healthy way.
  • Identify tools and strategies to help resolve different types of conflict.

Recommended Background

  • The Leadership Development course series is designed for aspiring, new, or mid-level managers/leaders who wish to become more effective in leading in their teams.

Elaine T. Cullen, MBA, PhD, CMSP

Dr. Elaine Cullen has extensive experience in the high-risk industries including mining, oil and gas production, and commercial fishing. She served her country for 38 years as a safety researcher for both the US Bureau of Mines and for NIOSH, where her primary interest was in studying occupational cultures in order to develop safety training that is truly effective.

She is the President of Prima Consulting Services, providing consulting services in leadership and training development since 2007. She is the author of numerous publications and products, but is most proud of the many safety training videos she has created for high-risk industries, such as You Are My Sunshine, a documentary on the Sunshine Mine Fire that has been used all over the world and Move It! Rig Move Safety for Roughnecks, a video developed for the oil and gas fields.

Dr. Cullen has won NIOSH's Alice Hamilton Award (3 times) and also has a NIOSH Bullard-Sherwood Award, a CDC Roundtable Award, a Telly Award, the ISMSP Guiding Light Award and the Highest Degree of Safety Award, and was named one of the 100 Women in Safety by ASSE. In 2015 she was named the ASSE Safety Professional of the Year for Mining.

Elaine has worked internationally in South Africa, Australia, Papua, and Canada, and also worked with the University of Texas on the India Modernization Project to provide safety and health training to mining engineers from India. She served for 6 years on the National Academies of Science Committee on Earth Resources, and co-chaired the NAS study on Workforce Issues in Energy and Extractive Industries. She has just released a new documentary on the Wilberg Mine Fire, called Remember Wilberg, and co-created a 2-day Leadership Development course for First Line Mining Supervisors, which she has been presenting throughout the West under a grant from NIOSH to the University of Texas at Arlington.

Trudy Gallinger MA.Ed, Curriculum Development

Trudy Gallinger has been the Director of Curriculum Development for Prima Consulting Services for the past nine years. She holds Bachelors and Graduate degrees in education and curriculum development from Eastern Washington University, and has taught for 24 years both in the classroom and online. She is the co-developer of seven online Safety and Hazard Training modules for Edumine.